SmallBizGenius Analysis
Onlinefabricstore receives overwhelmingly negative reviews regarding backorders, shipping issues, and poor customer service. Customers frequently report problems with order fulfillment, unexpected charges, and difficulty obtaining refunds or assistance.
Category Breakdown
Scores based on analysis of 18 recent reviews
Backorders and Inventory Management
2.0/10Numerous reviewers complain about items being placed on backorder without notification, even when listed as in stock. This leads to significant delays and order cancellations, with customers expressing frustration over the lack of accurate inventory information.
10 reviews mention thisCustomer Service
1.5/10A significant number of reviewers describe poor customer service experiences, including long wait times, unhelpful representatives, and unresolved issues. Customers report difficulty getting in touch with the company and receiving adequate assistance with order problems, refunds, and returns.
12 reviews mention thisShipping and Delivery
2.5/10Several reviewers report issues with shipping, including delays, partial orders, and damaged packaging. Some customers also mention being charged for shipping on items that were never received or were backordered.
7 reviews mention thisBilling Issues
2.0/10Multiple reviewers report being double-charged or overcharged for their orders. They also describe difficulties in getting refunds for incorrect charges or returned items, often requiring extensive effort to resolve the issues.
5 reviews mention thisReturns and Refunds
2.0/10Customers report difficulty receiving refunds for returned items, even after providing proof of return and tracking information. Some reviewers also mention being denied returns due to exceeding the 30-day window, even when the return was prompted by the company's inability to fulfill the complete order.
4 reviews mention thisPros & Cons
What Customers Love
"Received my order in days, no complaints"
Common Complaints
"There is no notification on the website that the item you are ordering is on Backorder. So you will find yourself waiting for fabric that they do not even have."
"Terrible customer service… I ordered from them because they advertised a faster delivery time for the very pricey velvet that I wanted within a month…. Over a thousand dollars, months later, I’m still waiting and they are not returning calls or emails."
"I've contacted OnlindFabricStore numerous times inquiring about the charges and was told they were pending, that they would 'drop away' after shipment. I've now finally received all three items but the charges have not dropped away."
"Only received part of my order. I have been trying to get in touch with someone. I called twice 1 call I waited 45min, the other 20."
"I purchased 4 yards of a fabric I thought I could use. It did NOT match description"
Common Questions About Onlinefabricstore
Answers derived from customer review patterns
Is Onlinefabricstore legit and trustworthy?
Based on 18 reviews, Onlinefabricstore's legitimacy is questionable due to numerous complaints about order fulfillment, billing issues, and poor customer service. While some customers report positive experiences, the overwhelming majority describe significant problems with their orders, including backorders without notification, incorrect charges, and difficulties obtaining refunds. The lack of reliable inventory management and responsive customer support raises concerns about the company's trustworthiness. Small business owners should exercise extreme caution when considering Onlinefabricstore as a supplier.
Based on 18 reviewsDoes Onlinefabricstore have good customer service?
Based on 12 reviews, Onlinefabricstore's customer service is generally perceived as poor. Customers report long wait times, unhelpful representatives, and difficulty resolving issues related to orders, refunds, and returns. Many reviewers express frustration with the lack of communication and the company's failure to address their concerns effectively. The negative feedback suggests that Onlinefabricstore's customer service is a significant area of concern.
Based on 18 reviewsIs Onlinefabricstore worth it for small business?
For small businesses, Onlinefabricstore presents a risky proposition. The frequent complaints about backorders, shipping delays, and billing errors can disrupt production schedules and negatively impact customer satisfaction. The unreliable customer service adds to the challenges, making it difficult to resolve issues quickly and efficiently. While the site may offer competitive prices on some fabrics, the potential for problems and delays outweighs the cost savings for most small business owners.
Based on 18 reviewsWhat is Onlinefabricstore's return policy like?
The reviews suggest Onlinefabricstore has a 30-day return policy, but customers have reported issues even within that timeframe. Some reviewers were denied returns because the items were backordered and the 30-day window expired before the order could be completed. Others had trouble getting refunds processed even after providing proof of return. The return policy appears to be inconsistently applied and can be difficult to navigate.
Based on 18 reviewsWhy do customers complain about backorders with Onlinefabricstore?
Customers frequently complain about backorders because Onlinefabricstore often lists items as in stock when they are not, leading to unexpected delays. Furthermore, customers report not receiving backorder notifications, leaving them unaware of the delay until they inquire about their order status. This lack of transparency and poor inventory management creates significant frustration and disrupts project timelines.
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